Return Policy
All sales are final on living goods. Here’s the one exception, and how to report it.
Effective July 26, 2026
At SmartyPlants Nursery, every plant and product is inspected before it leaves us. Because our items are perishable living goods, all sales are final and we do not accept returns, exchanges, or refunds for change of mind, buyer's remorse, or ordinary variations in a plant's size, shape, or color.
The one exception is a genuine product deficiency confirmed by our staff.
Product deficiencies
If your item arrives damaged, diseased, or otherwise defective, we'll make it right once our team has confirmed the issue.
- Email us at hello@smartyplantsfl.com within 7 days of delivery.
- Include your order number and clear photos showing the deficiency.
Our staff will review your submission and determine whether the item qualifies as deficient. We may request additional photos or details to complete the review.
Resolution
If our staff confirm a deficiency, you may choose one of the following:
- A replacement of the same or comparable item, subject to availability, or
- Store credit for the value of the affected item.
We do not issue cash refunds. Replacements and store credit apply only to items our staff have confirmed as deficient.
What isn't covered
Returns and replacements are not available for:
- Change of mind or accidental orders.
- Natural variation in a plant's appearance, size, or color.
- Decline or damage resulting from improper care, watering, light, or handling after delivery.
- Issues reported more than 7 days after delivery.
- Requests submitted without photos or an order number.
Questions
For help with an order, email us at hello@smartyplantsfl.com and our team will be glad to assist.
This policy is subject to change. The version in effect at the time of your purchase applies to your order.